Joules Web Accessibility Statement

Last updated December 2022

We are The Harborough Hare Limited, a company registered in England and Wales under company number 14504304 and with our registered office at Desford Road, Enderby, Leicester, United Kingdom, LE19 4AT England.

www.joulesusa.com is where most people in the United States will first discover Joules. We are committed to making sure that, regardless of technology or ability, www.joulesusa.com and any other websites on which this statement is posted or expressly referenced ("Joules Sites") are available to the widest possible audience. We are constantly striving to make sure the accessibility and usability of the Joules Sites remains at the highest level and that we adhere to appropriate standards and guidelines.

1. Website Accessibility

   We endeavour to ensure that the Joules Sites conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. These guidelines explain how to make web content more accessible for people with disabilities and have been put in place to make sure the whole of the web becomes more user friendly for everyone.

   In addition, we are constantly aiming to increase and improve accessibility to the Joules Sites.

2. Browsers

   We are also committed to developing shopping experiences that go beyond the expectations of our customers. Our website teams make use of new capabilities available in modern, up-to-date browsers. We have therefore made the decision to support only the most up-to-date browsers, which also provide improved security and performance.

   We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available). We support the current and previous major releases of Firefox and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the second most recent version.

   To update your browser to the most up-to-date version, please visit: https://browsehappy.com/ and click the relevant browser.

   If you are not using the most up-to-date version of your browser, you may find that pages of the Joules Sites do not fully load or do not display as intended. We recommend that you update your browser if that happens.

3. Exceptions

   Whilst we make every effort to adhere to the guidelines and standards for website accessibility and usability, it is not always possible to do so in every area. We are constantly striving to improve the Joules Sites and to bring all areas up to the same levels of accessibility and usability. However, if you do experience any difficulty in accessing any of the Joules Sites or have any suggestions as to the improvement of any of the Joules Sites, please don’t hesitate to get in touch using our contact details below.

4. Contact Details

   If you have any questions, comments or requests regarding this statement, the Joules Sites or our products, please email us at: [email protected]. Alternatively, you can call us on: 1-800-583-9559, or you can write to us at: Customer Services Team, Joules Building, Saxon Way West, Corby, Northants NN18 9ES, England.